Complaint procedure
Client has the right to present his complaint in the suitable form (orally or written form).
Client can present a petition by the following channels:
- By phone + 371 6763 1163 or + 371 2000 1131 (workdays from 10:00 to 17:00)
- By e-mail info@eurex.lv
- At the offices
Eurex Capital SIA will review the complaint and inform the private customer about the solution as soon as possible, but not later than 15 days after receiving the petition. In case of the complaint from legal entity, not later than 30 days after receiving the petition. If the problem can not be solved during this period, Eurex Capital SIA will inform the client about the reasons of the delay and the new deadline.
Eurex Capital SIA will reply to the client petition in the form that was requested. When the client requested oral answer by the phone, the additional written answer will be sent by e-mail or by post.